1. Information We Collect
We collect information that you voluntarily provide to us, as well as certain information that is automatically collected when you use our website or services.
1.1 Information You Provide
- Contact details — name, email address, phone number, company name.
- Project information — descriptions of your project, budget range, timelines, and any documents you share.
- Communication — messages you send through our contact forms, chatbot, email, or phone.
- Account data — if you create an account, your login credentials and preferences.
- Payment information — billing address, tax identifiers, and payment method (processed by our third-party payment providers; we do not store full card numbers).
1.2 Information Automatically Collected
- Device data — browser type, operating system, device type, and screen size.
- Usage data — pages visited, time spent, referring URLs, and interactions with our site.
- Network data — IP address and approximate geographic location derived from it.
- Cookies & similar technologies — as described in Section 5.
1.3 Information from Third Parties
We may receive information about you from third-party service providers, such as analytics providers, advertising partners, or professional references you choose to share.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery — to respond to inquiries, prepare proposals, and deliver the services you request.
- Communication — to send project updates, respond to support requests, and provide relevant information.
- Marketing — to send newsletters and promotional content (only with your consent, and you can unsubscribe at any time).
- Improvement — to analyze usage patterns, fix bugs, and improve our website and services.
- Security — to detect, prevent, and address fraud, abuse, and security incidents.
- Legal compliance — to comply with applicable laws, regulations, and lawful requests.
- Business operations — for accounting, invoicing, tax, and internal record-keeping.
3. Legal Basis for Processing
Where applicable law (such as the GDPR) requires a legal basis for processing personal data, we rely on the following:
- Contract — processing necessary to perform a contract with you or take pre-contractual steps.
- Consent — where you have given explicit consent (e.g., marketing emails).
- Legitimate interests — for our legitimate business interests, provided they do not override your rights.
- Legal obligation — to comply with legal and regulatory requirements.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.
- Inquiry and contact data — up to 24 months after last contact.
- Client project data — for the duration of the engagement plus 7 years, as required by accounting and tax law.
- Marketing consent records — until you withdraw consent, plus 3 years.
- Analytics data — up to 26 months in aggregated form.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:
- Encryption of data in transit (HTTPS/TLS) and at rest.
- Access controls and role-based permissions.
- Regular security audits and monitoring.
- Staff training on data protection.
- Incident response procedures.
While we take security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — request a copy of the personal data we hold about you.
- Correction — request correction of inaccurate or incomplete data.
- Deletion — request deletion of your personal data, subject to legal obligations.
- Restriction — request restriction of processing in certain circumstances.
- Objection — object to processing based on legitimate interests.
- Portability — request transfer of your data to another provider.
- Withdraw consent — withdraw consent at any time, without affecting prior processing.
- Complaint — lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at info@vspaze.com. We will respond within 30 days.
9. International Transfers
Your information may be transferred to and processed in countries other than your own, including India, where our operations are based. We ensure that any such transfers comply with applicable data protection laws and use appropriate safeguards, such as standard contractual clauses.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after any changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Vspaze Technologies
Hyderabad, Telangana, India
Email: info@vspaze.com
Phone: +91 +91 99085 81431
General inquiries: hello@vspazetechnologies.com